Shipping Options and Pricing

Your Shipping Cost will be determined by product weight and the Ship To ZIPCODE. This amount will be displayed at the order checkout page and added to your order’s total cost.

• United States Postal Service Priority (USPS) Priority
  You will receive an email confirmation that your package has been shipped with tracking information.
• UPS Ground
  Please call 888-556-2316, email or use the comments section if you desire this option.

Shipping Rules and Restrictions

If we experience higher order volume, or you have a custom scented order, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Saturday, excluding federal holidays within the United States.
You may also choose to upgrade the shipping method for faster delivery (additional charges apply.  Second day shipping time is based on the day we download the order, or you call us with your request.  Please make sure to allow for a two-day processing time when placing your order.
Kettlecare.com is only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address.

P.O. BOXES AND APO/FPO ADDRESSES

Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service Priority (USPS) shipping method.

INTERNATIONAL LOCATIONS

We ship all over the world via USPS Priority or Express Mail

Order Confirmation Email

When your order is received, we will send you an email confirming your order.

Tracking your Shipment

All packages sent via USPS Priority or Express will have a tracking number assigned and a tracking email will be sent once shipped. For questions, our Consumer Care hot line (888-556-2316) and email (info@kettlecare.com) is available Monday - Friday 9 AM – 5 PM MST.